Roxyat InsuroxChat with Roxy

Answering now, and at 2am

Text, call or chat. Roxy answers.

Roxy™ is the AI assistant at Insurox. She gets you quotes, sends ID cards and certificates, helps you pay a bill, and hands you to a licensed agent whenever you ask for one.

RoxyInsurox
  1. You: I need the ID card for my truck
  2. Roxy: Here’s the ID card for your 2023 Toyota Tacoma.Open document
  3. You: Can I pay my bill here too?
  4. Roxy: Yes. Here’s a secure link for your auto policy.Pay now
An example conversation. Roxy checks who you are before she shares anything about your account.

What you can ask her

Say it the way you would say it to a person. These are the things she handles most.

Get a quote

Auto, home, flood, renters, condo, motorcycle and boat. Roxy asks the questions, compares carriers and sends you the rates. For business insurance she sends the right application or connects you with an agent.

For example: I need a flood insurance quote

Get a document

ID cards, policy documents and certificates of insurance, sent to you as a link or by email, usually while you are still in the conversation.

For example: I need a certificate of insurance

Pay a bill

Ask to pay and Roxy sends a secure payment link for the right policy.

For example: I want to make a payment

Change a policy or report a claim

Tell Roxy what happened or what needs to change. She takes it down and opens a request with the service team, so you do not have to explain it twice.

For example: I need to add a driver

Reach a person

Ask for an agent, by name if you have one. If they are out, Roxy tells you when they are back, then takes a message or finds someone else.

For example: Can I talk to my agent?

How Roxy handles your information

Roxy will answer a general question from anyone. Your policy is a different matter: she makes sure it is you first.

  • She checks who you areIn web chat Roxy texts a code to your phone before she shares anything about your account. By text or on a call she goes by the number on your policy.
  • Documents come as links that expireAn ID card or policy document arrives as a short link to open, not as an attachment that sits in a thread forever.
  • Payments stay out of the chatRoxy sends a secure payment link. You do not type card numbers into a conversation.
  • Your information is not for saleInsurox never sells it. No junk mail and no spam calls.

A licensed agent whenever you ask

Roxy is the first to answer, not the only one who can. Insurox agents are in Mon–Fri, 9am–5pm ET.

  • Ask at any pointSay you want an agent and Roxy connects you. If you have one already, your conversation goes to them, not to whoever is free.
  • After hoursRoxy handles what she can on the spot and takes a message for the rest, so the agent starts with the whole story.
  • Text an agent directlyDuring office hours, text 833-586-3264 to reach a person without going through Roxy.

Common questions

Is Roxy a real person?

No. Roxy is an AI assistant that Insurox uses to help its clients. Licensed agents work behind her, and you can ask for one at any point in the conversation.

When is she available?

Any time, including nights, weekends and holidays. Insurox agents are in Monday to Friday, 9am to 5pm Eastern. Outside those hours Roxy handles what she can right away and takes a message for the rest.

Do I have to be an Insurox client?

No. Anyone can ask a question or get a quote. Account details and documents are for clients, after Roxy has checked who you are.

Can Roxy sell me a policy?

She gets you quotes and helps you start the application. Coverage is only in place once the insurance carrier confirms it.

What does it cost?

Nothing. Quotes are free and carry no obligation.

What if Roxy gets something wrong?

She is an AI and she can make mistakes. If an answer does not look right, ask for an agent and a licensed person will take it from there.

Pick whichever is easiest

Roxy picks up on all four, at any hour.